Spy Pond Partners, LLC
Transportation Intelligence
We help transportation and infrastructure management organizations deliver innovative solutions to challenging problems.
Our Services
Performance
Management
In today’s evolving funding environment, agencies must meet growing expectations for demonstrating effective use of resources and linking expenditures to results. We offer a complete set of performance management services that help organizations to develop appropriate performance measures, assess baseline performance, and identify and monitor strategies for performance improvement.
Our Offerings
Program Design
Performance management plans that bring together strategic, operational, and technical understanding of the factors that drive performance, linking your goals and objectives to measurable performance indicators and targets
Benchmarking and Assessment
Structured capability assessments and targeted research briefings that reveal peer agency performance trends and key contributing factors for success
Operational Guidance and Training
Tailored guidance documents and staff training to help you operate your performance-based program more efficiently and effectively – advancing your performance management practice while meeting applicable requirements
Multi-Objective Decision Analysis
Customized analytical tools and models that enable you to balance safety, mobility, preservation, and other agency objectives in delivering on your investment choices and performance targets
Our Recent Work
Maryland DOT Project Prioritization
Data and Analytics
Transportation agencies are working to harness the value of data to drive performance and improve transparency and accountability. We help organizations advance their use of data and analytics through strategic data planning and support for maturing data management capabilities and governance practices.
Our Offerings
Data Business Plans
Value Assessments
Design and Development
Analytics Strategies
Catalogs and Glossaries
Our Recent Work
Data Self-Assessment Guide
Learn More
Transportation Asset Management
Transportation agencies face significant challenges in managing pavement, bridges, facilities, vehicle fleets, equipment and other physical assets. We help state DOTs, MPOs, local governments and transit agencies improve practices for asset inventory and condition assessment, life cycle management, and investment decision making.
Our Offerings
Asset Management Plans
Asset management plans for transportation agency assets that meet applicable requirements and move agency practice to the next level
Condition Assessment Strategies
Data collection strategies that weigh costs and benefits of gathering and maintaining new data elements and employ the most cost-effective collection and condition assessment methods
System Configuration and Analysis
Customized and configured asset management systems and tools – delivered with the necessary guidance, documentation and staff training and support to ensure effective use
Our Recent Work
Connecticut DOT Asset Management Support
Learn More
Organizations and Workforce
Transportation agencies depend on capable and dedicated employees to effectively deliver value to customers. Changes in workforce demographics, expectations and skillsets require new approaches to staff recruitment, retention and development. At the same time, agencies must adapt their organizational structures, functions and processes to successfully adopt new technology, foster cross-disciplinary collaboration and meet evolving public expectations. We help transportation agencies to develop organizational and workforce management strategies that will position them for future success.
Our Offerings
Organizational Design
Agency Strategic Plans
Capability Assessment
Event Facilitation and Delivery
Our Recent Work
Keeping What You Paid For: Retaining Essential Consultant-Developed Knowledge Within DOTs
Learn More
Knowledge Management
Transportation agencies are seeking to innovate and improve delivery of projects and services – in an environment of increased workforce transition and declining revenues. Knowledge management (KM) is an important tool for retaining essential institutional knowledge, and building and sustaining needed workforce capabilities. We help agencies to design and implement knowledge management strategies that consider people, process and technology. We build and maintain tools for knowledge sharing within and across transportation organizations. We design, orchestrate and facilitate in-person and online knowledge sharing events.
Our Offerings
Program Implementation
Tailored KM implementation plans that consider agency and business-unit-level goals, opportunities and risks
Content Management Strategies
Knowledge Portals
Process Documentation
Peer Exchanges and Webinars
Our Recent Work
ACRP 01-49 Knowledge Management Guide
Learn More
Agency Innovation
Transportation agencies seeking to take advantage of new information and operational technologies must carefully weigh risks and opportunities, set priorities for investment and ensure readiness for technology adoption. We help agencies to understand near-term and longer-term opportunities for advancement, develop implementation strategies, and prepare their staff for change.
Our Offerings
Program Modernization
Guidance for operationalizing new technologies for specific applications, documenting processes, procedures and roles and responsibilities.
Information System Implementation Support
Business case development, business requirements, user acceptance test plans and change management services to ensure successful system implementation
Benchmarking and Technology Transfer
Comparison of agency practices with peers; facilitation of technology transfer sessions to learn about opportunities for advancement
Strategic Plans
Prototyping
Wireframes and prototypes to elicit and communicate business requirements for new systems
Our Recent Work
Maryland DOT Project Prioritization
Performance Management
In today’s evolving funding environment, agencies must meet growing expectations for demonstrating effective use of resources and linking expenditures to results. We offer a complete set of performance management services that help organizations to develop appropriate performance measures, assess baseline performance, and identify and monitor strategies for performance improvement.
Our Offerings
Program Design
Performance management plans that bring together strategic, operational, and technical understanding of the factors that drive performance, linking your goals and objectives to measurable performance indicators and targets
Benchmarking and Assessment
Structured capability assessments and targeted research briefings that reveal peer agency performance trends and key contributing factors for success
Operational Guidance and Training
Tailored guidance documents and staff training to help you operate your performance-based program more efficiently and effectively – advancing your performance management practice while meeting applicable requirements
Multi-Objective Decision Analysis
Customized analytical tools and models that enable you to balance safety, mobility, preservation, and other agency objectives in delivering on your investment choices and performance targets
Our Recent Work
Maryland DOT Project Prioritization
Data and Analytics
Transportation agencies are working to harness the value of data to drive performance and improve transparency and accountability. We help organizations advance their use of data and analytics through strategic data planning and support for maturing data management capabilities and governance practices.
Our Offerings
Data Business Plans
Data business plans that establish and communicate your data management vision, goals and strategies, providing a clear, actionable road map to meet your agency’s current and future data needs
Value Assessments
Structured assessments that engage data managers and users to review current data management practices and prioritize improvement actions
Design and Development
Improvements to existing agency reporting services, tools and products that take advantage of available commercial offerings to meet evolving business needs
Analytics Strategies
Catalogs and Glossaries
Tools and processes for cataloging your agency’s data assets and establishing shared definitions of common data elements
Our Recent Work
Data Self-Assessment Guide
Learn More
Transportation Asset Management
Transportation agencies face significant challenges in managing pavement, bridges, facilities, vehicle fleets, equipment and other physical assets. We help state DOTs, MPOs, local governments and transit agencies improve practices for asset inventory and condition assessment, life cycle management, and investment decision making.
Our Offerings
Asset Management Plans
Asset management plans for transportation agency assets that meet applicable requirements and move agency practice to the next level
Condition Assessment Strategies
Data collection strategies that weigh costs and benefits of gathering and maintaining new data elements and employ the most cost-effective collection and condition assessment methods
System Configuration and Analysis
Customized and configured asset management systems and tools – delivered with the necessary guidance, documentation and staff training and support to ensure effective use
Our Recent Work
Virginia DOT Strategic Guardrail Management Program
Learn More
Organization and Workforce
Transportation agencies depend on capable and dedicated employees to effectively deliver value to customers. Changes in workforce demographics, expectations and skillsets require new approaches to staff recruitment, retention and development. At the same time, agencies must adapt their organizational structures, functions and processes to successfully adopt new technology, foster cross-disciplinary collaboration and meet evolving public expectations. We help transportation agencies to develop organizational and workforce management strategies that will position them for future success.
Our Offerings
Organizational Design
Evaluation of options and recommendations for adjusting organizational structure, functions and processes that will equip the agency to meet future challenges
Agency Strategic Plans
Strategic plans to align the organization and provide the focus necessary to deliver results
Capability Assessment
Agency management and workforce capability assessments using tools tailored for transportation agencies and emerging future needs
Event Facilitation and Delivery
Meaningful and productive employee engagement events – both online and in-person, using creative tools and techniques
Our Recent Work
Keeping What You Paid For: Retaining Essential Consultant-Developed Knowledge Within DOTs
Learn More
Knowledge Management
Transportation agencies are seeking to innovate and improve delivery of projects and services – in an environment of increased workforce transition and declining revenues. Knowledge management (KM) is an important tool for retaining essential institutional knowledge, and building and sustaining needed workforce capabilities. We help agencies to design and implement knowledge management strategies that consider people, process and technology. We build and maintain tools for knowledge sharing within and across transportation organizations. We design, orchestrate and facilitate in-person and online knowledge sharing events.
Our Offerings
Program Implementation
Tailored KM implementation plans that consider agency and business-unit-level goals, opportunities and risks
Content Management Strategies
Plans and roadmaps that provide a coordinated sequence of steps to improve how electronic content is created, stored, accessed and discovered
Knowledge Portals
Curated and managed collections of resources geared to different transportation subject areas
Process Documentation
Interactive graphical representations of agency business processes based on interviews with subject matter experts
Peer Exchanges and Webinars
Peer exchanges and webinar series to share information on current and emerging topics of interest
Our Recent Work
ACRP 01-49 Knowledge Management Guide
Learn More
Agency Innovation
Transportation agencies seeking to take advantage of new information and operational technologies must carefully weigh risks and opportunities, set priorities for investment and ensure readiness for technology adoption. We help agencies to understand near-term and longer-term opportunities for advancement, develop implementation strategies, and prepare their staff for change.
Our Offerings
Program Modernization
Guidance for operationalizing new technologies for specific applications, documenting processes, procedures and roles and responsibilities.
Information System Implementation Support
Business case development, business requirements, user acceptance test plans and change management services to ensure successful system implementation
Benchmarking and Technology Transfer
Comparison of agency practices with peers; facilitation of technology transfer sessions to learn about opportunities for advancement
Strategic Plans
Prototyping
Wireframes and prototypes to elicit and communicate business requirements for new systems
Our Recent Work
Maryland DOT Project Prioritization
Featured
Products
Some of our recent tools, systems, and web-based resources are available directly from this site.
AASHTO TAM Guide
Presents the authoritative guide to asset management principles and practices, targeting the needs of state DOT practitioners.
OnTrack
Offers an affordable, easy-to-use tool used for collecting, managing and diagnosing data on transit noise and vibration levels.
Multiple Objective Decision Analysis Tool (MODAT)
Supports prioritization of a set of candidate projects using Multiple Objective Decision Analysis.
Transit Asset Prioritization Tool (TAPT)
Assists transit agencies in predicting the future conditions of their assets and prioritizing asset rehabilitation and replacement.
Transportation Asset Management ROI Calculator
Supports analysis of a variety of asset and improvement types.
TAMP Financial Planner (TFP)
Provides a suite of data visualization and analysis functions to support users of the guidance developed through the research effort of NCHRP Project 19-12.
Transit Effective Journey Time Calculator
Presents model for predicting journey time, with adjustments to account for service quality.
Transit State of Good Repair ROI Calculator
Calculates the ROI for a potential investment or set of investments.
TAM Data Assistant
Helps transportation professionals assess their utilization of data and information systems in support of its transportation asset management (TAM) program.
TPM Toolbox
Assists staff from transportation agencies in learning about and implementing TPM practices.
TPM Training Hub
Brings together courses and educational resources for transportation performance management practitioners from multiple sponsor organizations.
Knowledge Management Guide
Provides an understanding of KM and a structured process for designing and implementing an agency-wide KM program.
Our Clients
Our clients include public agencies at the local, regional, state, and federal levels, as well as private sector organizations and associations.
AASHTO
Airport Cooperative Research Program
American Public Transportation Association
Amtrak
Arizona DOT
Arkansas DOT
Bay Area Rapid Transit
Caltrans
Carver County, Minnesota
City of El Paso, Texas
City of Philadelphia, Pennsylvania
City of Tuscon, Arizona
Colorado DOT
Connecticut DOT
Federal Highway Administration
Federal Transit Administration
Iowa DOT
Maryland DOT
Maryland State Highway Administration
Massachusetts Bay Transportation Authority
Massachusetts DCAM
Massachusetts DOT
Massport
Metropolitan Transportation Commission (MTC)
Michigan DOT
Minnesota DOT
National Academy of Sciences
National Cooperative Highway Research Program
Nebraska DOT
New Brunswick DOT
New Mexico DOT
New York MTA
New York State DOT
Oklahoma DOT
Oregon DOT
Pennsylvania DOT
Rhode Island DOT
Sound Transit
Texas DOT
Transit Cooperative Research Program
Transport Canada
Transportation Research Board
Transportation Technology Center
Utah DOT
Virginia DOT
Virginia IT Agency
Washington State DOT
West Virginia DOT
Our Team
Leadership Team
Hyun-A Park
President
[email protected]
Frances Harrison
Chief Technical Officer
[email protected]
Bill Robert
Vice President
[email protected]
William Duke
Vice President
[email protected]
Team
David Alley
Senior Analyst
[email protected]
Brad Beardslee
Business Analyst
[email protected]
Maggie Blake
Business Analyst
[email protected]
Abigail Bliss
Senior Analyst
[email protected]
Connor Brown
Data Analyst
[email protected]
Harry Campbell
Senior Analyst
[email protected]
Nat Cooper
Analyst
[email protected]
Natalie Courant
Data Scientist
[email protected]
Krishan Eskew
Data Analyst
[email protected]
Dmitry Gurenich
Senior Developer
[email protected]
Diane Gurtner
Senior Analyst
[email protected]
Tani Kay
Data Analyst
[email protected]
Marian Kshetrapal
Senior Manager
[email protected]
Jonathan Mabuni
Data Analyst
[email protected]
Wanda Maldonado
Designer
[email protected]
Maggie Masui
Business Administrator
[email protected]
Maria Matteliano
Business Analyst
[email protected]
Sabrina Mirshahi
Data Scientist
[email protected]
Nilu Mirshahi
Data Analyst
[email protected]
Leni Oman
Senior Analyst
[email protected]
Fraser Pesek
Business Analyst
[email protected]
Lori Richter
Senior Analyst
[email protected]
Mark Suarez
Senior Analyst
[email protected]
Alan Taylor
Business Analyst
[email protected]
Rita Vaidya
Data Scientist
[email protected]
Zoe Zeballos
Designer
[email protected]
Careers
Spy Pond Partners employees enjoy an open and diverse workplace, competitive benefits, and opportunities for advancement.
Open Positions
We are currently hiring qualified staff for positions in Arlington, Massachusetts and Richmond, Virginia.
Submit your resume to [email protected]. We will contact qualified applicants directly.
All Positions
Business Analyst
Spy Pond Partners is a small, dynamic management consulting firm serving transportation and infrastructure management organizations. We work to improve the nation’s transportation systems and help public agencies become more efficient and effective.
We have offices in Arlington, Massachusetts, Richmond, Virginia and have staff working remotely across the United States. We are seeking a Business Analyst with a background or interest in transportation to join our team.
In this role, the selected individual will support state, local, and federal transportation agencies in delivering innovative solutions to challenging transportation and infrastructure management problems – helping these agencies develop, maintain, and operate more sustainable, integrated, and equitable transportation systems for the people that they serve.
Responsibilities
- Perform research and analysis to synthesize, guide, and advance the state of practice
- Design and conduct interviews and surveys to understand current and desired business practices and capabilities and identify improvement needs
- Synthesize information and consider “big picture” organizational context to deliver business insights, recommendations, and improvement programs
- Create spreadsheets and decision-support tools
- Develop quality communication materials, including reports, presentations, and visuals
- Some domestic travel
Requirements
- Bachelor’s degree in a relevant field, such as business, planning, public policy, or engineering
- Proficient with word processing, presentation, and spreadsheet tools
- Strong problem-solving aptitude
- Excellent written and oral communications
- Experience preparing effective visual presentations
- Highly organized and detail oriented
- Ability to work independently and as part of a team on multiple projects in a fast-paced environment
Desired Skills
- Experience in transportation-related topic areas
- Demonstrated capability to synthesize complex concepts or unrefined materials to develop connections, draw insights, and improve communication and understanding
- Knowledge of modern data visualization tools such as Tableau or Microsoft Power BI
- Familiarity with Adobe Creative Suite
- Experience with web application development
Salary
- Starting salary for this position depends on qualifications and experience
Submit your resume to [email protected]. We will contact qualified applicants directly.
Spy Pond Partners is an Affirmative Action/Equal Opportunity Employer.
Data Analyst
We are seeking a Data Analyst to join our growing team. This individual will support government transportation agency process management. In this position, you will play a crucial role in ensuring the accuracy, completeness, and overall quality of project documentation, deliverables, and data across a range of ongoing transportation-related programs and initiatives. You will work closely with experienced professionals to conduct detailed reviews, identify discrepancies, and provide actionable feedback to enhance the performance and success of our clients’ programs and projects. Your attention to detail and analytical skills will be instrumental in meeting their high standards of excellence.
Responsibilities
- Transportation Project Documentation: Conduct comprehensive reviews of project documentation to ensure adherence to established standards and guidelines.
- Deliverable Inspection: Support the evaluation of transportation project deliverables, including improvement plans, system implementations, and operational procedures, to verify accuracy, completeness, and compliance with quality standards.
- Data Verification: Collaborate in validating transportation-related data, such as asset inventory and condition assessments, asset investment and improvement plans, budgets and expenditures, and program performance metrics, to ensure data accuracy and reliability.
- Issue Identification: Help identify and document issues, defects, or discrepancies, working with stakeholders to facilitate timely resolutions.
- Continuous Improvement: Contribute ideas for improving the quality assurance process, striving to enhance efficiency and effectiveness.
- Collaborative Communication: Work with project team members, program stakeholders, and client management to communicate findings, recommendations, and improvement plans clearly and effectively.
- Training and Support: Receive training and guidance from senior professionals with expertise in the transportation sector’s unique challenges and requirements.
Requirements
- Bachelor’s degree in a relevant field (e.g., Business, Engineering, Planning) or equivalent education or experience.
- A general understanding of quality assurance principles and methodologies and a willingness to learn.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Ability to work both independently and collaboratively in a team environment.
- Strong communication skills, both written and verbal, with the ability to convey technical concepts clearly within the context of transportation-related projects and initiatives.
- Proficient with word processing, presentation, and spreadsheet tools
Desired Skills and Experience
- Experience with business process management, quality assurance, quality control, or related fields through internships, coursework projects, or other relevant experiences.
- Familiarity with data validation and quality assessment techniques.
Salary
- Starting salary for this position depends on qualifications and experience
Submit your resume to [email protected]. We will contact qualified applicants directly.
Spy Pond Partners, LLC (www.spypondpartners.com) is a small, dynamic management consulting firm serving transportation and infrastructure management organizations. We work to improve the nation’s transportation systems and help public agencies become more efficient and effective.
We have offices in Arlington, Massachusetts and Richmond, Virginia and have staff working remotely across the United States.
Spy Pond Partners, LLC is an Affirmative Action/Equal Opportunity Employer.
Process Analyst
We are seeking a Process Analyst to join our growing team. This individual will support government transportation agency process management. In this position, you will play a crucial role in ensuring the accuracy, completeness, and overall quality of project documentation, deliverables, and data across a range of ongoing transportation-related programs and initiatives. You will work closely with experienced professionals to conduct detailed reviews, identify discrepancies, and provide actionable feedback to enhance the performance and success of our clients’ programs and projects. Your attention to detail and analytical skills will be instrumental in meeting their high standards of excellence.
Responsibilities
- Transportation Project Documentation: Conduct comprehensive reviews of project documentation to ensure adherence to established standards and guidelines.
- Deliverable Inspection: Support the evaluation of transportation project deliverables, including improvement plans, system implementations, and operational procedures, to verify accuracy, completeness, and compliance with quality standards.
- Data Verification: Collaborate in validating transportation-related data, such as asset inventory and condition assessments, asset investment and improvement plans, budgets and expenditures, and program performance metrics, to ensure data accuracy and reliability.
- Issue Identification: Help identify and document issues, defects, or discrepancies, working with stakeholders to facilitate timely resolutions.
- Continuous Improvement: Contribute ideas for improving the quality assurance process, striving to enhance efficiency and effectiveness.
- Collaborative Communication: Work with project team members, program stakeholders, and client management to communicate findings, recommendations, and improvement plans clearly and effectively.
- Training and Support: Receive training and guidance from senior professionals with expertise in the transportation sector’s unique challenges and requirements.
- Risk Assessment: Participate in risk assessment activities specific to transportation projects, assisting in identifying and mitigating potential quality-related risks.
Requirements
- Bachelor’s degree in a relevant field (e.g., Business, Engineering, Planning) or equivalent education or experience.
- A general understanding of quality assurance principles and methodologies and a willingness to learn.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Ability to work both independently and collaboratively in a team environment.
- Strong communication skills, both written and verbal, with the ability to convey technical concepts clearly within the context of transportation-related projects and initiatives.
- Proficient with word processing, presentation, and spreadsheet tools
Desired Skills and Experience
- Experience with business process management, quality assurance, quality control, or related fields through internships, coursework projects, or other relevant experiences.
- Familiarity with data validation and quality assessment techniques.
Salary
- Starting salary for this position depends on qualifications and experience
Submit your resume to [email protected]. We will contact qualified applicants directly.
Spy Pond Partners, LLC (www.spypondpartners.com) is a small, dynamic management consulting firm serving transportation and infrastructure management organizations. We work to improve the nation’s transportation systems and help public agencies become more efficient and effective.
We have offices in Arlington, Massachusetts and Richmond, Virginia and have staff working remotely across the United States.
Spy Pond Partners, LLC is an Affirmative Action/Equal Opportunity Employer.
Project Coordinator
We are seeking a Project Coordinator to join our growing team. This individual will support government transportation agency program management. In this position, you will be responsible for the planning, organization, and execution of transportation-related projects that improve client agency performance. You will work closely with experienced project managers and diverse teams, gaining valuable skills and knowledge to ensure the successful delivery of projects on time, within budget, and meeting all stakeholder needs.
Responsibilities
- Collaborate with experienced project managers to develop comprehensive transportation project plans and schedules.
- Assist in monitoring project progress, tracking milestones, and identifying potential challenges.
- Facilitate effective communication and coordination among various stakeholders, fostering strong working relationships.
- Support resource allocation, ensuring the right expertise is assigned to specific project tasks.
- Contribute to accurate project documentation, including meeting minutes, progress reports, and relevant records.
- Prepare status updates and reports for project stakeholders, highlighting achievements and potential solutions to challenges.
- Ensure adherence to established standards and expectations in all aspects of the project planning and delivery.
- Support financial tracking and budget management for transportation projects.
- Manage changes in project scope and communicate their impact on timelines and resources effectively.
- Participate in project meetings and workshops to contribute to project objectives.
Requirements
- Bachelor’s degree in a relevant field, such as business, planning, public policy, or engineering
- Highly organized, demonstrating time management and communication skills, essential for coordinating projects effectively
- Detail-oriented, ensuring the highest level of accuracy in project documentation
- Strong problem-solving aptitude to support decision-making
- Some experience with project management tools and software, with a willingness to learn
- Flexibility and adaptability to thrive in the dynamic nature of transportation projects.
- Proficient with word processing, presentation, and spreadsheet tools
Desired Skills and Experience
- Familiarity with transportation-related topics
- Demonstrated capability to coordinate complex projects with a wide-range of stakeholders
- Knowledge of project management principles and practices, with familiarity in project management tools and software
Salary
- Starting salary for this position depends on qualifications and experience
Submit your resume to [email protected]. We will contact qualified applicants directly.
Spy Pond Partners, LLC (www.spypondpartners.com) is a small, dynamic management consulting firm serving transportation and infrastructure management organizations. We work to improve the nation’s transportation systems and help public agencies become more efficient and effective.
We have offices in Arlington, Massachusetts and Richmond, Virginia and have staff working remotely across the United States.
Spy Pond Partners is an Affirmative Action/Equal Opportunity Employer.